Learn How to Get Help with iCloud Mail like can’t set up Mail using iCloud for Windows, can’t send or receive mail, your mail doesn’t sync across your devices etc. If you get this error, let’s follow steps below.
Can’t access iCloud Mail at iCloud.com
- Make sure that you’re using a supported browser. Use these steps to update Safari. If you’re using a different browser, check its help to learn how to install updates.
- Clear your browser’s cache. In Safari, choose Safari > Clear History. If you’re using a different browser, check its help for steps.
- If you can access iCloud Mail from a different location or Internet connection, contact your Internet service provider or network administrator. Some Internet configurations intentionally or unintentionally prevent access to certain websites or services, such as iCloud Mail.
Emails stay in your Outbox
If you see an email stays in your Outbox, follow these steps:
- Move the message from the Outbox to the Drafts folder, or delete it.
- Open the message in the Drafts or Deleted Items folder, then click Send again.
Can’t set up Mail using iCloud for Windows
If you set up iCloud using an Apple ID that doesn’t end with @icloud.com, you can’t use iCloud Mail.
Note: If you set up iCloud using an Apple ID that ends with @mac.com or @me.com, you already have an equivalent address that’s the same except it ends with @icloud.com. You don’t need to set up an @icloud.com email address to use iCloud Mail.
- iOS device (iOS 10.3 or later): Go to Settings > (your name) > iCloud, turn on Mail, then follow the on screen instructions.
- iOS device (iOS 10.2 or earlier): Go to Settings > iCloud, turn on Mail, then follow the on screen instructions.
- Mac: Choose Apple menu > System Preferences, click iCloud, select Mail, then follow the on screen instructions.
OK, after you set up your @icloud.com email address, you can use it to sign in to iCloud. You can still sign in using the Apple ID you used when you set up iCloud.
But If you didn’t set up an iCloud Mail account at the same time as iCloud, the Mail option in your iCloud for Windows account might be grayed out. After you set up an @icloud.com email address, you can make the Mail option available when you close and reopen iCloud for Windows. If you still don’t see the Mail option, sign out and back in to iCloud for Windows.
Can’t send or receive mail
First, find the name of your iCloud email account on the left side of the main Mail window. If your account name is dimmed and has a lightning-bolt symbol next to it, your account is offline. To take your account online, connect to the Internet, then choose Mailbox > Take All Accounts Online.
If you can’t send or receive messages with your iCloud email address, follow these steps:
- Make sure you can send and receive email from iCloud.com and your iOS device.
- Close Outlook.
- Sign out of iCloud for Windows then sign back in.
- Restart Outlook.
If you still can’t send or receive mail, you can get more help with Outlook.
Mail doesn’t sync across your devices
If you notice you need to delete emails from your inbox on all of your devices, your mail might not be synced between your iOS device and iCloud for Windows. To sync your devices, follow these steps:
- Open iCloud for Windows.
- Deselect Mail.
- Click Apply.
- Reselect Mail.
- Click Apply.
- Sign out of iCloud for Windows, then sign back in again.
Make iCloud as your default account for sending mail
Change your Outlook settings so that emails are automatically sent from your iCloud account. To make iCloud the default account, follow these steps in Outlook 2010 or later below:
- Go to File > Account Settings.
- On the Info tab, click Account Settings.
- Choose your iCloud account from the list, then click Set as Default. If you can’t click Set as Default, then your iCloud account is already the default account.
Remove a suggested recent contact in iCloud Mail
When you’re signed in to iCloud, you might see your recent email addresses as suggested contacts across your devices. To stop a contact from appearing as a suggestion, here’s what you can do:
- On iCloud.com, click icloud mail compose icon to start an email.
- In the “To:” field, start typing the email address that you want to hide.
- Hover over the address and click message delete icon.
- Click Remove from Recents.
Receive an alert when you send a message from your @icloud.com email address using Mail on Mac
“This message could not be delivered and will remain in your Outbox until it can be delivered. The reason for the failure is: An error occurred while delivering this message via the smtp server: server name.”
- Open Mail and choose Mail > Preferences.
- Click the Accounts tab.
- Select your iCloud email account.
- Click the Account Information tab.
- Choose your iCloud email account from the Outgoing Mail Server (SMTP) menu. If you choose Edit SMTP Server List, you won’t see your iCloud SMTP server as an option.
Sending or receiving mail on your iPhone, iPad, or iPod touch
- Please make sure that you’re connected to the Internet. Try to open apple.com in Safari on your iPhone, iPad, or iPod touch.
- Go to iCloud.com on a Mac or PC to see if you can receive email for your iCloud email.
- Tap Settings > (your name) > iCloud and turn on Mail on your iPhone, iPad, or iPod touch. If you’re using iOS 10.2 or earlier, go to Settings > iCloud.
- Then make sure again that new data is pushed to your device automatically. Tap Settings > Passwords & Accounts > Fetch New Data, and turn on Push. After it send an email to your account to see if Push is working.
- iOS 10: tap Settings > Mail > Accounts > Fetch New Data, and turn on Push.
- iOS 9 and earlier: tap Settings > Mail, Contacts, and Calendars > Fetch New Data, and turn on Push.
- After it back to Fetch New Data. Then Tap your iCloud account and turn on Push. If you have multiple iCloud Mail accounts, you can use Push with one account at a time. Make sure that Push is turned on for your primary iCloud Mail account.
- Turn your device off and back on.
Note: If you still can’t send or receive mail, turn off each of the settings in steps 3, 4, and 5 above, then turn them back on.